Q&A

Withdrawals are made on the 27th of the month following the end of each month. If the 27th is a bank holiday, the withdrawal is made the next business day.

As part of our environmental initiatives, we are asking you to stop receiving billing statements by mail and to switch to checking your statements online (mailing cancellation service). If you would like to continue receiving your statements by mail, you will be charged a set fee (220 yen [tax included] per statement).
Your billing statement will be sent between the 15th and 20th of each month.
Please click here to see how to switch to online statements.

If you would like to increase your shopping credit limit, please apply through the card company's website. The limit for increasing your credit limit is 3 million yen.
*Please note that we may not be able to accommodate your request depending on the card company's screening process.
Increase in available slots>

HILLS CARD Mastercard Desk
0120-156-290 9:30-17:30 (excluding Sundays and the New Year holidays) *Reception for lost or stolen items is open 24 hours a day

When applying for a new or replacement HILLS CARD Mastercard select "Apply" in the "ETC Card" section.
If you are already using HILLS CARD Mastercard, you can apply via your card company's website.
ETC Card >

In addition, you will receive 1 Credit Points for every 100 yen (tax included) spent on ETC.