Q&A

Withdrawals are made on the 27th of the month following the end of each month. If the 27th is a bank holiday, the withdrawal is made the next business day.

As part of our environmentally friendly efforts, we request that you stop mailing from the usage statement issued in April 2022 and switch to the method of checking on the WEB statement (mailing suspension service). If you wish to continue to mail the statement, you will be required to pay the prescribed fee (110 yen [tax included] per mail).
In that case, the usage statement will be delivered from the 15th to the 20th of every month.
​Click here for details such as how to switch to the WEB statement

If you wish to increase your available shopping limit, please contact the dedicated desk below. The upper limit for the increase is 3 million yen. If you are the person, you can apply on the spot over the phone.
*Please note that we may not be able to meet your request due to screening by the credit card company.

HILLS CARD Mastercard Dedicated Desk
0120-156-290 9:30-17:30 except year-end and New Year holidays *Loss/theft reception is open 24 hours

Please select "Apply" in the "ETC Card" field when applying for new / switching membership of HILLS CARD Mastercard
If you are already HILLS CARD Mastercard, you can apply from the card company's website.
ETC card>

In addition, Credit Points will be added for every 100 yen including tax for ETC usage.