Support

FAQ

For frequently asked questions, please refer to the following for each category.

• Please tell me the procedure for applying for membership.
• If I lose (or have HILLS CARD Mastercard stolen), what should I do or who should I contact?
• I would like to change HILLS ID (email address).
• What should I do if I've forgotten my PIN code?
• When I try to register HILLS CARD Mastercard on HILLS APP, I get a message saying "Linking is not possible because your personal information does not match." I don't know what the mismatch is.
• Is there a way to check if my HILLS CARD Mastercard is registered to HILLS APP?
• I registered my HILLS CARD Mastercard on HILLS APP, but a different HILLS CARD Mastercard HILLS CARD number is displayed than the one I have. Is this okay?
• If I pay with HILLS CARD Mastercard registered on my smartphone, will I receive points?
• Which facilities and shops are not eligible for points?
• At what facilities/stores can I use points directly (pay with points), coupons, shopping gift certificates, and shopping tickets?