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Q&A

About HILLS APP About membership registration and HILLS ID About linking HILLS ID to HILLS CARD Mastercard About loss, theft, and other issues with HILLS CARD Mastercard About membership application and change procedures About Hills Points and exchange benefits About the HILLS CARD Mastercard credit function About email newsletters Card-related contact information

Regarding loss, theft, and other issues with HILLS CARD Mastercard

If I lose (or have HILLS CARD Mastercard stolen), what should I do or who should I contact?

Please contact the Orico Card Loss and Stolen Reception Hotline.
0120-156-290 *Reception is open 24 hours a day

What should I do if the magnetic strip on HILLS CARD Mastercard becomes defective?

Please contact HILLS CARD Mastercard Desk (0120-156-290 / 9:30-17:30, excluding Sundays and the New Year holidays *Reception for lost or stolen cards is open 24 hours a day).
In such cases, you may be required to pay a reissue fee set by the affiliated credit card issuer.
If you would like to collect Hills Points until your new HILLS CARD Mastercard arrives, please use HILLS APP.

■Please be careful when handling your card■

INQUIRIES

If you have any questions, please contact us using the inquiry form or by phone.

Inquiry by email
Please enter your inquiry from the link on the right.
We will reply to you by email.
Please enter your inquiry from the link below.
We will reply to you by email.
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HILLS APP / HILLS CARDInquiries about

HILLS APP/HILLS CARD Customer Center

03-6406-6410

Open all year round 10:00-18:00

HILLS CARD MastercardInquiries about

HILLS CARD Mastercard Dedicated Desk

0120-156-290

9:30-17:30 (excluding Sundays and New Year holidays)(Lost and stolen reception is 24 hours)

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