Is there a joining fee or an annual fee?
HILLS APP / HILLS CARD Mastercard (can also be used as a credit card): No admission fee or annual fee
Are there any fees other than the membership fee and annual fee for using HILLS APP?
Members are responsible for communication costs (packet charges) associated with downloading and using HILLS APP. Communication costs vary depending on the telecommunications company and contract plan you use, so please contact your contract company for details.
Please tell me the procedure for applying for membership.
How to join HILLS APP:
HILLS APP >How to apply for HILLS CARD Mastercard:
You can apply for membership online on our website.
Membership Information ＞
Is there an expiration date for HILLS CARD Mastercard or membership?
For HILLS APP:
If there is no use for 48 months from the month of the last point registration (however, if you have not registered any points since registering as a member, the month of registration will be used), your membership will be forfeited at the end of the corresponding month.
For HILLS CARD Mastercard:
Since it is a credit card, there is an expiration date on the card, but we will send you a replacement card with a new expiration date when the expiration date arrives. However, if you have not used your credit card for payments for a certain period of time, we may not be able to send you a replacement card with a new expiration date when the expiration date arrives.
If you have not used your HILLS CARD Mastercard for 48 months from the month of your last point registration (however, if you have not registered any points since registering, the month of registration will be considered), your membership will be terminated at the end of the corresponding month. In this case, only the credit card function will remain valid until the month and year printed on the card.
What should I do if my address, phone number or other information has changed, or if my last name has changed due to marriage or other reasons?
For HILLS APP:
If you tap your name on the menu screen of HILLS APP, the "Confirm/Change HILLS CARD Confirmation/Change Member Information" screen will appear, allowing you to make changes yourself.
For HILLS CARD Mastercard:
Please contact HILLS CARD Mastercard Desk (0120-156-290 / 9:30-17:30 (excluding Sundays and New Year holidays) *Reception for lost or stolen cards is open 24 hours a day) to complete the procedure.
Please note that we may ask you to provide your personal information to verify your identity when you make an inquiry.
Can someone besides myself change my registered member information?
As this data is personal information, only members are allowed to change their own information.
What do I need to do to cancel my membership?
Please follow the procedure if applicable.
(1) If you are using only HILLS APP:
Please prepare HILLS CARD number.please click this linkPlease proceed with the cancellation procedure.
(2) For HILLS CARD Mastercard (including those already linked to HILLS APP):*If you wish to continue using HILLS APP, please follow only step 1 below.
Step 1: Contact Orient Corporation (your credit card issuer) and proceed with the cancellation of your credit card.
HILLS CARD Mastercard Desk: 0120-156-290
9:30-17:30 (excluding Sundays and the New Year holidays) (Lost and stolen items accepted 24 hours a day)
Step 2: Please prepare the 10-digit HILLS CARD number found on the bottom of the front of HILLS CARD Mastercard.please click this linkPlease proceed with the cancellation procedure for HILLS APP (points function).
*This is not a 16-digit credit card number.
