Q&A

HILLS APP / HILLS CARD Mastercard (can also be used as a credit card): No admission fee or annual fee

For the HILLS APP, customers are responsible for telecommunications fees (packet charges) associated with downloading and using the app. Telecommunications fees vary depending on the provider you are using and your contracted plan. Please contact the provider you contract with for details.

HILLS APP: HILLS APP >

For HILLS CARD Mastercard (can also be used as a credit card):
You can apply online through our website.
Membership Information ＞

For HILLS APP:
If there is no use for 48 months from the month of the last point registration (however, if you have not registered points even once after membership registration, it will be the month of membership registration) lose eligibility.

For HILLS CARD Mastercard (can also be used as a credit card):
Since it is a credit card, the card has an expiration date, but when the expiration date arrives, we will send you a renewal card with a new expiration date. However, we may not send you a renewal card with a new expiration date when the expiration date arrives, such as when credit card payments have not been used for a certain period of time.
In addition, if you have not used HILLS CARD for 48 months from the month in which you registered your final points (however, if you have not registered for points after registering as a member, it will be the month in which you registered as a member). Membership will be terminated at the end of the month. In this case, only the credit card function will be valid until the date indicated on the card.

For HILLS APP:
When you tap your name on the menu screen of HILLS APP, the "Confirm/Change HILLS CARD Confirmation/Change Member Information" screen will appear, where you can make changes yourself.

For HILLS CARD Mastercard (can also be used as a credit card):
Please contact HILLS CARD Mastercard Desk (0120-156-290 / 9:30-17:30 excluding Sundays and the New Year holidays *Reception for lost or stolen cards is open 24 hours a day) to complete the procedure.

Please note that when you contact us, we may ask you to provide some customer information to verify your identity.

As this data is personal information, only members are allowed to change their own information.

For HILLS APP:
Cancellation procedure >

For HILLS CARD Mastercard (can also be used as a credit card):
(1) Please contact HILLS CARD Mastercard Desk (0120-156-290 / 9:30-17:30 excluding Sundays and New Year holidays *Reception for lost or stolen cards is open 24 hours a day) and complete the procedure, then (2) complete the procedure on this page. (You will need to complete the procedure at both desks.)
Please note that we may ask you to provide your personal information to verify your identity.