Q&A

About HILLS APP About Member Registration and About Hills HILLS ID About HILLS ID and HILLS CARD About Lost, Theft, Trouble About Card Loss, Theft, Trouble About Membership Application / Change Procedure About Hills Points and Exchange Benefits About HILLS CARD Mastercard ® Credit Function About Email News About Card Contact information

About the Hills Points and the point redemption benefits

Where can I receive points?

Hills Points (HILLS APP / HILLS CARD Mastercard (can also be used as a credit card)):
1 point will be added at the time of payment for every 110 yen including tax when using Hills Points eligible facilities and stores.
*Even for products subject to the reduced tax rate, 1 point will be awarded for every 110 yen spent.
*Some stores, products, and payment methods are not eligible.

Credit Points (HILLS CARD Mastercard (can also be used as a credit card) only):
You will receive 1 Credit Points for every 100 yen (including tax) spent at Mastercard merchants in Japan and overseas. (For overseas use, 1 point for every 100 yen converted to Japanese yen)
When using Credit Points at group facilities, Credit Points will increase to 2 points for every 100 yen including tax, and3 points on Sundays.
* Please note that some of the facilities in Credit Points Group are different from those eligible for Hills Points.
* Credit Points rate varies depending on each store. Please check at the store for details.
*Some stores, products, and payment methods are not eligible.

* Points eligible facilities, stores, products, services, and payment methods are subject to change without notice. Please note.

Which facilities and shops are not eligible for points?

The following facilities, stores, products, and payment methods are  not eligible 


Hills Points (HILLS APP / HILLS CARD Mastercard):
List of ineligible facility stores >


Credit Points (HILLS CARD Mastercard only):
Shops that do not accept credit cards are not eligible for Credit Points.
Credit Point rates varies with each shop. Inquire with the shop for details.


* Facilities, stores, products, services, and payment methods that are not Not eligible for points to change without notice. Please note.

Where can I use my points directly (to pay with my points)? Also, where can I use shopping gift certificates and shopping tickets that I receive as Hills Points Exchange Benefits?

Direct use of points:
Can only be used at Hills Points eligible facilities and stores.
*Some stores, products, and payment methods are not eligible.
*Points can only be used directly with HILLS APP.
Please note that HILLS CARD Mastercard (can also be used as a credit card) cannot be used.

shopping gift certificates:
Can only be used at Hills Points eligible facilities and stores.
*Some stores, products, and payment methods are not eligible.

shopping tickets:
Only available at Credit Points group facilities.
*Some stores, products, and payment methods are not eligible.

* Points eligible facilities, stores, products, services, and payment methods are subject to change without notice. Please note.

At what facilities/stores can I use points directly (pay with points), coupons, shopping gift certificates, and shopping tickets?

It is as follows


(1)Facilities/stores where direct use of points (payment with points), coupons, shopping gift certificates, and shopping tickets are not available.
■ Roppongi Hills
Payments at Grand Hyatt Tokyo (however, Fueguia 1833, MUSUBU and restaurants are available), ticket prices for Mori Art Museum, Tokyo City View and Mori Arts Center Gallery purchased through the official website (also ineligible for use when purchasing tickets from the ticket vending machine at "Art Museum & Observatory Tickets/Information" on the 3rd floor Mori Tower), event participation fees, Mori Art Museum Membership Program MAMC annual membership fees, Tokyo City View Passport fees, payments at TOHO CINEMAS Roppongi Hills and ROPPONGI HILLS CLUB (however, dining facilities are available), ROPPONGI HILLS SPA membership fees, admission deposits, annual membership fees and various fees, Roppongi Hills Arena, TV Asahi Broadcasting Center


EX Garden Cafe, Cartier, Steam Campus, Tiffany & Co., Nihonbashi Tempura Meshi Kaneko Hannosuke, MINI Roppongi (lifestyle accessories are available), Chrome Hearts products sold at United Arrows Roppongi, Louis Vuitton, Rolex


Aoharu Clinic, Kids Square, Total Workout (Total Foods and Total Body Care are available), Nissan Rent-a-Car, Nippon Chouzai Kei River Pharmacy, Hills 21, Plaza Clinic, Yumiko Chiba Associates, Roppongi Hills Nishibori Dental Clinic, Roppongi Hills Post Office


■Azabudai Hills
Payment at Janu Tokyo (However, direct use of points, coupons and shopping gift certificates can be used at Dining Boutique), Azabudai Clinic, Azabudai Nishibori Dental Clinic, Azabudai Hills Post Office, Hermes, Cartier, Keio University Center for Preventive Medicine, Saint Louis, Sogo Pharmacy, Mori Building Digital Art Museum: Epson TeamLab Borderless ticket sales and cafe, Bvlgari, Berluti, Pace Gallery, Lacan Clinic Tokyo Azabudai (Product sales and private medical treatment can be used)


■ Toranomon Hills
Payments at Andaz Tokyo (however, restaurant and spa treatments are available), Toranomon Hills registration fees, registration deposits, annual fees and other fees, ARCH (ARCH CAFE is available), EtonHouse International Pre-School Tokyo, TOKYO NODE (ticket sales at the 8th and 45th floor information desks and the special counter on the 8th floor), payments at Hotel Toranomon Hills (however, points can be used directly at restaurants and shopping gift certificates can be used), Asahi Pharmacy, registration fees, monthly fees and option fees for CARAPPO and the CARAPPO members only website (however, merchandise sales and smoothies can be used), art works sold at art cruise gallery by baycrew's in SELECT by BAYCREW'S, Takaraya, Chojiya, Toranomon Hills Sakurajuji Clinic, Toranomon Hills Dental Clinic and Medical Dragon Clinic, Toranomon Hills Fukuzawa Dental Clinic, Music Cafe & Bar Sugo


■ Toranomon Hills area (Shintora-dori Ave.)
5A SPORTS LAB & FACTORY STORE


The following are some of the facilities available. ARK Hills
《ARK Mori Building》Payment for ARK HILLS CLUB (but dining facilities are available), ARK Hills Clinic, ARK Mori Building Inner Post Office, Chengdu Masamune Flat Noodle Tsujita, Tanaka Soba Restaurant specializing in Chinese noodles, Nakada Dental Clinic, Nihonbashi Tempura Meshi Kaneko Hannosuke, Noseen, Barber Salon Goto & Angel Foot
《ARK Towers West》Admission fee, admission deposit, annual membership fee, various fees, etc. of ARK HILLS SPA
《ARK Hills Side》Taura Electric, ten kids ARK Hills Sono
Ark Hills Sengokuyama Residence Mori Tower》 admission fee, admission deposit, annual membership fee, various fees, etc. of HILLS SPA SENGOKUYAMA, Shodanin, town nursery school, town book and sandwich
《ARK Hills Front Tower》Natural Lawson, Noseen main store, MARUEIDO JAPAN
《ANA InterContinental Hotel Tokyo》
《Suntory Hall


■ Omotesando Hills
Omotesando Yukizaki, Gallery Dojunkai, Galerie 412, Grand Seiko Boutique, Harry Winston, Bvlgari, Lift Gym (apparel, protein smoothies, etc. are available)


■ Atago Green Hills
Atago GREEN HILLS SPA Admission Fee, Admission Deposit, Annual Membership Fee, Various Fees, etc., Hills Golf Academy, Atago Green Dental Salon, Atelier Yamagata, Clint Exe Clinic, Daigo, FamilyMart


■ Motoazabu Hills
MOTOAZABU HILLS SPA enrollment fee, enrollment deposit, annual membership fee, various fees, etc., Kazuma VINTAGE CAVE TOKYO, Nishimachi International School, Motoazabu Hills Dental Clinic, Motoazabu Hills Medical Clinic


■ Holland Hills
Uke Dental Office, Urachiru Clinic


■ Piramide
Ota Fine Arts, Gallery Sign, KENJI TAKI GALLERY, KOTARO NUKAGA, Sky Piramide, Sacred Heart Beauty Clinic Roppongi, Zen Foto Gallery, TARO NASU, Tipness Roppongi, Philips, PERROTIN, PERROTIN SALON, PERROTIN STORE, Yutaka Kikutake Gallery, London Gallery


■complex665
Tomio Koyama Gallery, ShugoArts, Roppongi Fukuzushi


■ Hirakawacho Mori Tower
Takeda Dental Clinic


■ Shishido Hills Country Club / Shizu Hills Country Club
Shishido Hills Country Club and Shizu Hills Country Club membership registration fees, annual fees, name change fees, various reissue fees, courier fees (green fees, maintenance fees, caddy fees, cart fees, locker fees, restaurant fees, practice facility fees, private room fees, store fees, rental item fees, accommodation fees, and Delivery fees can be used)


■ Fees common to all facilities
Admission to galleries and event venues, stores in event venues, limited-time event stores, seminar tuition fees, parking fees, purchases at tobacco and vending machines, use of game machines, dispensing and processing of pharmacies, etc.・ Repair fee, shipping fee, utility fee, various taxes, and other points specified by the target facility


(2)Facilities and stores where points cannot be used directly (payment with points), coupons cannot be used, and shopping gift certificates and shopping tickets can be used
■ Roppongi Hills
Ticket prices for Mori Art Museum, Tokyo City View and Mori Arts Center Gallery purchased at the "Art Museum & Observatory Ticket/Information" counter on the 3rd floor of Mori Tower and the "Information" counter on the 52nd floor

■ Laforet Harajuku
All stores


(3) Facilities and stores where points can be used directly (payment with points) and coupons can be used, shopping gift certificates and shopping tickets cannot be used
■Azabudai Hills
《Azabudai Hills Market》※Please also see (4) below for information on the Azabudai Hills Market store.
If you pay directly at the following stores:
Kyoto Yaoichi, Nezu Matsumoto Azabudai, Kusuda Charcuterie Maitre Artisan, Come by Stand Banh Mi, Fureika Kitchen, Parlor Yazawa, Matte, Sushi Saito, Torioka
*If you pay for products from the above stores at the central register (a register in the center of the market where you can pay for products from each store all at once), you can use shopping gift certificates.

Azabudai Hills Gallery Online Ticket, HILLS HOUSE MEMBERS LOUNGE ID Linked Mobile Order (Coupons cannot be used)


■ Toranomon Hills
TOKYO NODE restaurants, TOKYO NODE online tickets, T-MARKET mobile orders (However, points cannot be used directly after 5pm, and coupons cannot be used all day)


(4) Facilities and stores where points can be used directly (payment with points), coupons, and shopping gift certificates can be used, but shopping tickets cannot be used
■ Roppongi Hills
Daitokuju TOKYO, HOKA, Fueguia 1833, MUSUBU and restaurants at Grand Hyatt Tokyo, ROPPONGI HILLS CLUB, ROPPONGI HILLS SPA


■Azabudai Hills
《Azabudai Hills Market》
If you are paying at the central register
At the following stores, you can only pay at a central register (a register in the center of the market where you can pay for all products from each store at once).
Azabudai Yamako Fresh Fish Shop, Hiyama WAGYU, Tsukiji Torito, Yazawa Offal Sales, Meijiya Azabudai Store, Saikoya, Fior Di Maso, Azabudai Shun, Azabudai Torishiki, Maehara Unagi, Kameido Gyoza, Atta Shunsai Deli, RF1, Tsukada Fisheries

Tenpu Ryo Niru, Family Mart!!, Janu Tokyo Dining Boutique


■ Toranomon Hills
Andaz Tokyo restaurant/spa treatments, Hotel Toranomon Hills restaurant


■ Toranomon Hills surrounding area (Shintora-dori Ave.)
Locksmith, THE SHOESHINE & BAR, Super Hot Dog, Good Morning Cafe


■ ARK Hills
《ARK Mori Building》ARK HILLS CLUB
《ARK Towers West》ARK HILLS SPA
《ARK Towers East》Cafe Lume
《ARK Hills Sengokuyama Mori Tower》HILLS SPA SENGOKUYAMA


■ Atago Green Hills
ATAGO GREEN HILLS SPA


■ Motoazabu Hills
MOTOAZABU HILLS SPA


■Other stores
Saint Laurent Omotesando, Jimmy Choo Omotesando, Giorgio Armani Omotesando, Stella McCartney Aoyama, Balenciaga Aoyama, Palazzo Fendi Omotesando, Boss Store Omotesando




*Please note that the facilities, stores, products, and services that qualify for direct use of points, coupons, shopping gift certificates, and shopping tickets may change without notice.

As of July 2025

When I register my HILLS CARD in the HILLS APP, can I immediately use the points accumulated on the HILLS CARD?

You can use it immediately.

Please note that there may be a slight delay in using the card and that usage being reflected in the point balance and purchase history.


Will I receive points when I tap my HILLS CARD Mastercard (with credit card functionality) at the payment terminal to scan for payment?

HILLS Points: As with conventional card payment (payment by magnetic or non-touch IC), points will be automatically added at the time of payment. You do not need to show the HILLS APP separately. Note that HILLS Points are not offered at some stores and for certain products and payment methods.
* Some stores do not automatically add HILLS Points. In this case, please show the HILLS CARD Mastercard (with credit card functionality) or HILLS APP again and the points will be added.
* You can check the addition of HILLS Points on the receipt issued at the time of payment.

Credit points: One point will automatically be transferred to your HILLS Points total at the end of the month following your purchase, for every ¥100 spent (tax included). Also, the difference in credit points awarded when using at group facilities (at least two points for every ¥100 yen, tax included) will be credited to your HILLS Points total at the end of the month following your purchase. Note that the difference in points is not offered at some stores, or for certain products and payment methods.

Will I receive points if I pay with my HILLS CARD Mastercard (can also be used as a credit card) registered with Apple Pay or Osaifu-Keitai?

(1)When stating the intention to “pay with QUICPay” at the time of payment, and making the payment using Apple Pay or Osaifu-Keitai
* Make sure that the "QUICPay" logo is shown on the Apple Pay or Osaifu-Keitai screen.

Hills Points: Present the HILLS APP or HILLS CARD Mastercard (can also be used as a credit card) separately. The points will be credited to you. Note that HILLS Points are not offered at some stores and for certain products and payment methods.

Credit Points: One point will automatically be transferred to your HILLS Points total at the end of the month following your purchase, for every ¥100 spent (tax included). Also, the difference in credit points awarded when using at group facilities (at least two points for every ¥100 yen, tax included) will be credited to your HILLS Points total at the end of the month following your purchase. Note that the difference in points is not offered at some stores, or for certain products and payment methods.

(2)When using Apple Pay with another method such as "NFC payment" instead of "QUICPay"

Hills Points: Present the HILLS APP or HILLS CARD Mastercard (can also be used as a credit card) separately. The points will be credited to you. Note that HILLS Points are not offered at some stores and for certain products and payment methods.

Credit Points: Automatically transferred to HILLS Points on the month following the month of credit use. Note that only one point can be credited for every ¥100 yen (tax included)

Will I receive points if I pay with my HILLS CARD Mastercard (can also be used as a credit card) registered for QR/barcode payments?

Hills Points: Present the HILLS APP or HILLS CARD Mastercard (can also be used as a credit card) separately. The points will be credited to you. Note that HILLS Points are not offered at some stores and for certain products and payment methods.

Credit Points: Automatically transferred to HILLS Points on the month following the month of credit use. Note that only one point can be credited for every ¥100 yen (tax included)

Is it possible to compare and confirm the points awarded when using the HILLS CARD Mastercard (card can also be used as a credit card) at group facilities for each payment methods?

You can check the points for each payment method below.
*The "card" in this table is "HILLS CARD Mastercard (can also be used as a credit card)".
*There are stores, products, and payment methods that do not earn Hills Points.
*There are some stores, products, and payment methods for which the difference with Credit Points earned when used at group facilities may not be added.
* VenusFort Passport Plus is no longer eligible for Credit Points from February 2022. Click here for details >

Do you have a point card?

Member's Point Card will no longer be available as of Wednesday, May 31, 2023.

Member's Point Card cannot be used, so please register for HILLS APP or apply for HILLS CARD Mastercard. If you use both, you can earn both Hills Points and Credit Points.
Click here to register as a HILLS APP member>
Click here to apply for HILLS CARD Mastercard >

Do the points have an expiration date?

Hills Points (HILLS APP ・ HILLS CARD Mastercard (can also be used as a credit card))
Unused and unexchanged Hills Points will expire on March 31 of the year following the year (April 1 of each year to March 31 of the following year) to which the purchase date belongs (longest Hills Points given on April 1 is valid for 2 years, shortest Hills Points given on March 31 is valid for 1 year).
Hills Points Expiration date of

Credit Points (only HILLS CARD Mastercard (can also be used as a credit card)):
Credit Points Points will be automatically transferred to Hills Points at the end of the month following the month in which the credit is used.
Unused and unredeemed Hills Points points will expire on March 31 of the following fiscal year (April 1 of each year to March 31 of the following year) to which the automatic point transfer date belongs. (Maximum: Hills Points credited on April 1 is valid for 2 years; Minimum: Hills Points credited on March 31 is valid for 1 year)
Hills Points Expiration date of

How can I check the number of points I’ve accrued?

Hills Points (HILLS APP / HILLS CARD Mastercard (can also be used as a credit card)):
You can check this on HILLS APP or on My Page.
My Page>

When you register Hills Points at checkout, you will be issued a receipt called a "Point Handling Slip." This will show Hills Points you have just earned and your cumulative Hills Points (broken down by expiration date).
Point Handling Slip>

Credit Points (HILLS CARD Mastercard (can also be used as a credit card) only):
Credit Points will be automatically converted to Hills Points at the end of the month following the month in which you used the credit.
After the automatic transfer, "Automatically transferred from Credit Points" will be displayed in the points history on HILLS APP or My Page.
My Page >

The accumulated points and purchase amount are not displayed in the HILLS APP.

If you haven't used it for more than 3 months, you will be automatically logged out. ("Temporary member" is displayed in the menu)
Tap "Member Registration / Login" or "Temporary Member" and log in with your registered HILLS ID.

Where can I redeem the points I’ve accrued, and what can I get for them?

Hills Points (HILLS APP / HILLS CARD Mastercard (can also be used as a credit card)):
By showing the HILLS APP screen, you can use Hills Points directly at participating facilities and stores, with 1 point = 1 yen.
*Some stores, products, and payment methods are not eligible.
If you collect 1,000 points or more, you will receive special rewards. shopping gift certificates and movie tickets can be exchanged at Roppongi Hills Mori Tower General Information Desk.
Additionally, if you have 1,500 points or more, you can exchange them for a coupon on HILLS APP.
Hills Points Exchange Benefits >

Credit Points (HILLS CARD Mastercard (can also be used as a credit card) only):
Accumulated Credit Points will be automatically converted to Hills Points at the end of the month following the month of use, in units of 1 point.
The points used from the 1st to the end of each month will be automatically transferred in one lump sum. Points cannot be used or exchanged directly before the automatic transfer.
For details on Hills Points redemption, please see the "Hills Points" details above.

Is there Point Exchanger machine?

The operation of Point Exchanger machine ended on Wednesday, May 31, 2023. Points can only be exchanged for shopping gift certificates at Roppongi Hills Mori Tower General Information Desk.

Do the point redemption benefits have an expiration date?

Hills Points Exchange (HILLS APP / HILLS CARD Mastercard (can also be used as a credit card)):
The expiry date for Hills Points Exchange Benefits varies for each benefit, so please check the link below.
* Regarding "TOHO CINEMAS Roppongi Hills Movie Ticket", we will give you a ticket with an expiration date of 2 to 6 months, but you cannot choose the expiration date.
Hills Points Exchange Benefits>

Credit Points exchange (HILLS CARD Mastercard (can also be used as a credit card) only):
Credit Points will be automatically transferred to Hills Points around the end of the month following the month in which the credit was used.
For the expiration date of Hills Points Exchange Benefits, please check the details of "Hills Points redemption" above.

Does the remaining amount come back to me when I use shopping gift certificates or shopping tickets as the point redemption benefits?

No change will be given.

ヒルズポイントの対象施設やクレジットポイントのグループ施設で利用できる商品券の販売はしていますか。

We do not sell gift certificates.

I forgot to show HILLS APP / HILLS CARD Mastercard at the time of payment. Can I add points later?

Points cannot be added unless HILLS APP / HILLS CARD Mastercard (can also be used as a credit card) is presented at the time of payment. Thank you for your understanding.

Can points be redeemed by someone aside from the cardholder?

Points may only be redeemed by the cardholders themselves. Thank you in advance for your understanding.

Are there any preferential services by presenting HILLS CARD Mastercard?

HILLS CARD Mastercard (can also be used as a credit card):
HILLS CARD Mastercard Member Exclusive Benefits >

Will I receive points if I pay directly using my points or pay with HILLS Points redemption benefits like shopping vouchers, shopping tickets, various coupons in digital format or with other tickets and the like?

No, these payments methods are not eligible for points.
You will receive points for your total purchase, minus the total of what you pay directly using your points or with HILLS Points redemption benefits like shopping vouchers, shopping tickets, various coupons in digital format or with other tickets and the like.

Is the amount I paid by paying directly using my points or with HILLS Points redemption benefits like shopping vouchers, shopping tickets, various coupons in digital format or with other tickets and the like applicable for discounted parking at the facilities?

Yes, this amount is applicable for discounted parking.

Can the amount I paid by paying directly using my points or with HILLS Points redemption benefits like shopping vouchers, shopping tickets, various coupons in digital format or with other tickets and the like be added to my annual purchase amount?

No, this amount is not eligible for adding to your Premium Stage annual purchase amount.

Can I earn Credit Points with "VenusFort Passport Plus"?

From February 2022, credit card functions such as point system will be switched to "Orico Card".
Along with this, instead of Credit Points, you will earn "Orico Card" Life Smiles.
Please check here for more details.

Can I compare the benefits offered within the different Premium Stage levels?

You can check the benefits of each stage of the premium stage below.

At which stores can I use the 4 Star Birthday Coupon? (For 2025 4 Star Members)

Can be used at Hills Points participating stores.

Hills Points Stores that are not eligibleand Stores where coupons cannot be used This coupon cannot be used.


However, the following stores are eligible for Hills Points and coupons, but this coupon cannot be used at these stores.

Saint Laurent Omotesando, Jimmy Choo Omotesando, Giorgio Armani Omotesando, Stella McCartney Aoyama, Balenciaga Aoyama, Palazzo Fendi Omotesando, Boss Store Omotesando

At which stores can I use the 3 Star Birthday Coupon? (For 2025 3 Star Members)

Can be used at Hills Points participating stores.

Hills Points Stores that are not eligibleand Stores where coupons cannot be used This coupon cannot be used.


However, the following stores are eligible for Hills Points and coupons, but this coupon cannot be used at these stores.

Saint Laurent Omotesando, Jimmy Choo Omotesando, Giorgio Armani Omotesando, Stella McCartney Aoyama, Balenciaga Aoyama, Palazzo Fendi Omotesando, Boss Store Omotesando

What is the 3-star benefit "Nihon Kotsu Hire Special Privileges"?

■ Benefits
Free car upgrade (no cancellation fee)
*As the number of units is limited, we recommend making your reservation at least two weeks prior to the date of use.
Please note that we may not be able to accommodate your desired date and time depending on the reservation situation.

■ Target period
June 1, 2025 - May 31, 2026

■Applicable Sections
Transportation from a specified location to a destination (limited to the Kanto region)

■ Usage fees
*Please contact the hire car reservation desk below.
   
■How to use
(1) When making a reservation, please tell the operator that you would like to use the "HILLS APP / HILLS CARD Premium Stage Exclusive Benefits."
(2) When boarding, please show HILLS APP membership card screen to the driver.
 
■ Reservations and inquiries
Nihon Kotsu Co., Ltd. Ginza Sales Office Hire Reservation Desk: 03-3595-2151

What is the premium service that will be launched in June 2025?

Members who have spent a total of 11,000,000 yen or more (including tax) at Hills Points participating facilities and stores during the previous fiscal year (from April 1st to March 31st of the following year) will be invited to a special stage. For details, please contact HILLS APP/HILLS CARD Customer Center.

INQUIRIES

If you have any questions, please contact us using the inquiry form or by phone.

HILLS APP / HILLS CARDInquiries about

HILLS APP/HILLS CARD Customer Center

03-6406-6410

Open all year round 10:00-18:00

HILLS CARD MastercardInquiries about

HILLS CARD Mastercard Dedicated Desk

0120-156-290

9:30-17:30 (excluding Sundays and New Year holidays)(Lost and stolen reception is 24 hours)

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