Support

FAQ

For frequently asked questions, please refer to the following for each category.

• Can I apply for membership on the website or by mail?
• What should I do or who should I contact if I’ve lost my card (or if it was stolen)?
• When I try to register my HILLS CARD with the HILLS APP, the message “The app and card could not be linked, as the personal information registered with the HILLS APP and the card you are linking does not match” is shown, but I don’t know what doesn’t match.
• How can I check whether my HILLS CARD is registered with the HILLS APP?
• I registered my HILLS CARD with the HILLS APP, but the app shows a different HILLS CARD number from the one I have on hand. Is this a problem?
• I’m currently using the HILLS APP. What will happen to my HILLS CARD?
• Which facilities and shops are not eligible for points?
• At what facilities/stores can I use points directly (pay with points), coupons, shopping gift certificates, and shopping tickets?